MyChart has blocked your requested action. Your MyChart session may have expired. To resolve, follow the steps below to clear your web browser cache and cookies:

In Chrome

- Open Chrome

- At the top right, click More

- Click More tools > Clear browsing data

- At the top, choose a time range. To delete everything, select All time

- Check the boxes next to Cookies and other site data and Cached images and files

- Click Clear data

In Mozilla Firefox

- Open Mozilla Firefox

- Click on the Tools bar (3-line icon on top right corner of the browser)

- Click on Settings

- On the menu to the left, select Privacy & Security

- Under the Cookies and Site Data option, click the Clear Data... button

- Select check box next to Cookies and Site Data and Cached Web Content, then click Clear button

- Close and re-open Firefox to save your changes

In Microsoft Edge

- Open Microsoft Edge

- Select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services

- Under Clear browsing data, select Choose what to clear

- Select Cached images and files and Cookies and other site data check box

- Select Clear

If you receive this error after completing the steps above, please call Texas Children's MyChart Customer Service Desk at 1-877-361-0111 and reference support ID # 16329993353427207809. Thank you.